1. Data Controller
The party responsible for processing personal data collected through the Pappatrips platform is:
- Platform Brand: Pappatrips Watersports
- Role: Digital Intermediary & Booking Platform
- Address: Puerto de Benidorm, 03501 Benidorm, Alicante, Spain
- Email Contact: info@pappatrips.com
- WhatsApp Support: +34 621 329 098
2. Data We Collect & Purpose
When you place a booking or contact us, we collect personal data strictly necessary to fulfill your request:
- Lead Guest Details: Full name, email address, phone number / WhatsApp.
- Booking Information: Activity choice, preferred date and time slot, number of participants, and special group requests.
Purposes:
- Issuing your digital boarding pass and booking QR code.
- Transmitting booking manifests to the licensed local watersports operator running your activity at Puerto de Benidorm.
- Sending confirmation details and customer support updates regarding your session (e.g. weather adjustments).
3. Legal Basis
The legal basis for processing your personal data is the execution of a contract or pre-contractual measures (Article 6.1.b GDPR) when you request or confirm a reservation on our platform.
4. Data Recipients
Your data is shared exclusively with authorized third parties required to execute your booking:
- Licensed Watersports Operators: Necessary guest details (name, participant count, time slot) are shared with the executing operator at Puerto de Benidorm for boarding and safety verification.
- Technical Service Providers: Secure hosting and IT infrastructure providers strictly processing data under GDPR-compliant processing agreements.
We do never sell, rent, or trade your personal data to third parties for marketing or commercial purposes.
5. Data Retention
Personal data collected for reservations is retained for the period strictly necessary to fulfill the booking service and fulfill any legal or fiscal obligations required by Spanish law. After this period, data is anonymized or securely erased.
6. Your Rights under GDPR
Under Articles 15-22 of the GDPR, you hold the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data when no longer necessary.
- Right to Restrict or Object: Request limitation of processing or object to processing under specific conditions.
To exercise any of these rights, please contact us via email at info@pappatrips.com with the subject "GDPR Data Rights". You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.